Frequently asked questions (FAQ)

Read the most frequently asked questions (FAQ) regarding the use of the online store and GLS Slovenia postal delivery services.

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Can I get a company invoice?

If you wish to receive a company invoice, you must first register on the portal. After entering the company's details into the portal, an account is automatically created for the company.

How long does it take for GLS to deliver a parcel?

Domestic parcels usually arrive at their destination the next working day. For deliveries to neighbouring European countries, the standard delivery time is usually 24 to 48 hours, and for almost all countries further afield, 72 to 120 hours. GLS delivers parcels Monday to Friday during normal business hours. Check where your parcel is now and when it is expected to be delivered.

Which countries can I send a parcel to?

Parcels can be sent to the following countries: Croatia, Hungary, Austria, Slovakia, Czech Republic, Germany, Netherlands, Luxembourg, Belgium, Denmark, Italy, Monaco, Romania, Poland, Bulgaria, France, Lithuania, Latvia, Ireland, Estonia, Sweden, Spain, Portugal, Finland. You can only send parcels to the listed countries via To check whether shipping to a particular island is possible, please contact the GLS International Department at with your exact address. Shipping to the Canary Islands is not possible

Where can I drop off my parcel?

You can drop your parcels off at a GLS Parcel Locker or GLS Parcel Shop. In Slovenia, we have over 850 Parcel Shops and more than 400 GLS Parcel Lockers. Parcels can also be picked up by a GLS courier at your preferred address.

How big can the parcel be?

The parcel must not exceed the following dimensions:
Length: 200 cm
Width: 80 cm
Height: 60 cm
Total length and circumference: 300 cm
To calculate the maximum total length and circumference: 2x height + 2x width + 1x longest side
The parcel can weigh up to a maximum of 31.5 kg.

Which goods cannot be shipped?

Goods that are inadequately and/or abnormally packaged are usually not dispatched. Computers (e.g. desktop or portable) are only shipped in their original packaging. Among other things, we do not ship:

•    • goods susceptible to destruction;
•    human remains, live animals or plants;
•    parcel wrappings, bulk items or wooden crates;
•    high-value goods;
•    precious metals, drawings or other works of art;
•    antiques, documents of monetary value and other similar documents;
•    jewels, furs, gold, silver, cash and coins;
•    temperature-sensitive goods;
•    weapons and ammunition;
•    any type of dangerous goods (toxic, flammable, explosive and similar substances) that could endanger health and cause damage (these must not be dispatched, even if the parcel has a label attached stating the contents);
•    parcels that are clearly too heavy or too large;
•    parcels with long and sharp protruding parts;
•    parcels that are tied together;
•    glass and glass items;
•    parcels that are addressed to a PO Box;
•    medicines;
•    fragile and other goods that must be handled in accordance with special laws and regulations;
•    dangerous goods (these cannot be dispatched even if the parcel has a label with the contents).


How should I pack the parcel?

The packaging must be suitable for the type, weight and robustness of the item you are shipping.
Goods packed in cardboard boxes made of high-quality, moisture-resistant double-layer cardboard are usually well protected. It is best to use a brand-new box.
Fill all the empty space in the box with filler. The goods must not be able to move around. Wrap the parcel with adhesive tape and seal it thoroughly on all sides. The heavier or larger the parcel, the stronger the adhesive tape should be. Ensuring that the parcel is robustly sealed is essential for safe transportation.
Place the label on the largest side of the parcel. Remove old labels or routing markers. Multiple parcels may not be sent in one large parcel, but should be sent individually. Each parcel must have its own label.

Are parcels shipped with GLS insured?

All parcels within the GLS system are insured against loss or damage.
GLS is responsible for any loss of parcels or damage to them.

Odgovornost ne vključuje posledičnih izgub, kot je na primer izguba dobička. Če pošiljatelj ne sklene transportnega zavarovanja, GLLiability does not include consequential losses, such as lost profits. If the sender does not take out transportation insurance, GLS will, according to its legal liability, cover the value of the goods up to the legal limit of a maximum of EUR 200 per parcel. The value of the goods is determined as the purchase price, the current value for second-hand goods and the auction price for goods dispatched by auction, whichever is the lowest in each case.

What happens in the event that you are not at the address at the time of delivery of the parcel?

Choose and schedule your delivery according to your preferences. We will let you know in advance when your parcel should arrive, and we offer a 3-hour delivery window. This way you will know whether you will be able to accept your expected parcel on that day.
If you were still unable to collect your parcel, you have several delivery options. You will receive an email or text message containing a link to the delivery options for your parcel. This allows you to choose the most convenient option for the second delivery attempt.

I received a parcel that looks damaged. What should I do?

If you receive a parcel that looks undamaged, but when you open it you find that the contents are damaged, please make your complaint to the sender. GLS cannot and shall not check the contents of any parcels sent